Shipping & Returns
We offer shipping to United States and Canada ONLY via USPS, UPS or Fedex at our choice:
* Shipping insurance is NOT included but highly recommended.
* Payment must be received within 10 days of the order. We reserve the right to cancel the transaction if payment has not been received within this time frame.
* We usually ship within 24 hours of receiving cleared payment. However, please allow up to 3 business days after payment is received for your order to be processed before shipping.
* No international shipping (other than Canada) at this point.
* We ship most of our orders via USPS priority mail (2-3 business days) and UPS ground (1-9 business days). For UPS ground shipping time, please consult the graph below:
30 Day Manufacturer Warranty on UnitedTattooSupply Machines, Power Supplies, Foot Pedals / Clip Cords. For any products that has been tampered with, the warranty will be voided.
30 Day Manufacturer Warranty on Tattoo Furniture.
Please call 626-513-8800 for a return authorization request within 7 business days upon receiving the product. Please note, there is a 15% restocking fee on all returned items, no exceptions. Shipping fees are not refundable.
Store Credit is issued for returns/exchanges. No cash refunds are given under any circumstances.
No returns on any sterilization product(s) such as needles, inks, green soap, etc.
No returns on Media, CD, DVD, Tattoo Books, Tattoo Flashes.
If you have an item that was damaged due to shipping, please call 626-513-8800 for a return authorization request within 48 hours upon receiving the product.
EXCHANGE POLICY We must receive the item(s) first before we ship out your exchanged item/defective item.
BUYER'S REMORSE Any order that is refused or returned because the customer does not like the product or no longer wants the product is considered a "buyer's remorse return". In this case, the restocking fee and the actual shipping costs both ways will be incurred and will be deducted from credit or refunds. All credits for returned items will be processed once the products are returned back to unitedtattoosupply.com.
PAYMENT METHODS Credit Cards You may pay by credit card no matter which ordering method you choose (internet or by phone) at the time your order is placed. We accept Visa, MasterCard, American Express and Discover cards. PLEASE NOTE: - We are unable to accept credit cards issued by banks outside of the United States. - Debit cards and check cards have daily spending limits, which may substantially delay the processing of your order. CREDIT CARD SECURITY CODES requires the credit card security code for your card for any telephone or online purchase. The credit card security code is an individual three- or four-digit number specific to your credit card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard or Discover). Asking for and confirming your credit card's security code helps validate that you - and only you - are in the possession of your credit card and protects you from unauthorized use of your account. UnitedTattooSupply.com accepts a cashier's check or money order as a valid form of payment. Personal is not accepted. Business check is subject to hold until cleared. If you wish to pay by cashier's check or money order, you may order by phone at 626-513-8800. The cashier's check or money order must be payable to UnitedTattooSupply.com. And include your web order # and/or copy of your order. Please mail your payment to:
12349 Rush St.
South El Monte, CA 91733
UnitedTattooSupply.com must receive your payment within 10 calendar days or your order will be canceled. Please allow 1 business day for order processing after United Tattoo Supply receives your payment.